KeilMar Virtual Solutions
Virtual Assistance For Your Administrative Needs
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FAQs 


 
  • What is a Virtual Assistant?
  • Who hires a Virtual Assistant?
  • What are some scenarios where I may need a Virtual Assistant?
  • Why not hire a temp or a regular employee?
  • How will business be conducted?
  • What if I only need your service occasionally?
  • How do I keep in touch with my Virtual Assistant?
  • How do we get started?
  • What if I need something that is not listed under your services?

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    Q: What is a Virtual Assistant?

    A: A Virtual Assistant (VA) is an independent contractor who provides administrative and business support to clients in a collaborative and professional manner. Virtual Assistants usually work from home offices, utilizing today’s technology such as email, online communication, telephone and fax; and mail and courier services.

     

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    Q: Who hires a Virtual Assistant?

    A:

    • Authors
    • Copy Writers
    • Entrepreneurs
    • Insurance Agents
    • Lawyers
    • Medical Professionals
    • Real Estate Agents
    • Small Businesses
    • Students
    • Website Designers
    • Anyone who needs secretarial/technical asssistance

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    Q: What are some scenarios where I may need a Virtual Assistant?

     A:

    Scenario #1 

    You are an Entrepreneur and/or Small Business Owner.  You are spending more time on administrative tasks than you are on finding new clients, new customers, or working on new projects, than you anticipated when you first started your practice or business.  This it costing your business time and money.  KeilMar Virtual Solutions will take care of your administrative functions, i.e., business correspondence, respond to e-mail, order office supplies, etc., while you focus on the revenue-making functions.

    Scenario #2
    You are a copy writer, website designer, journalist, or lawyer.  You  need another set of eyes to proof your copy.  KeilMar Virtual Solutions can be your 'second set of eyes'.
    Scenario #3
    ABC Company's budget report is due, it's crunch time.  While you concentrate on the numbers, KeilMar Virutual Solutions can assist with the spreadsheets and presentation preparation, one less thing for you to worry about.

    Scenario #4

    You need assistance on a one-time project or on a regular basis; you are a student with a term paper due.  KeilMar Virtual Solutions can assist with your project, type your term paper, create a brochure, whatever you need.

    Scenario #5

    You need administrative assistance but do not have the budget for a full-time employee or the office space to accommodate a temp.  KeilMar Virtual Solutions is a contractor who works from a remote location, which saves on employee benefits and overhead.

     

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    Q: Why not hire a temp or a regular employee?

    A: Virtual Assistants are independent contractors who work in their own fully equipped offices at a remote location. Because a Virtual Assistant is not your employee you save in the following ways:

    With a temp agency, you may receive a different temp every time you need help.  Not only do temps need office space and equipment, they may time to adjust and/or training in office procedures.  When you contract with KeilMar Virtual Solutions, you get the same reliable service every time.

     

    Because we are partners in business, rather than employer/employee, we have a vested interest in the success of your company.

     

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    Q: How will business be conducted?

    A: Work can be exchanged in various ways. If your business is local, we can arrange a scheduled pick up. Email, Fax, US Postal Service, FedEx and other delivery services are other great options as well.

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    Q: What if I only need your service occasionally?

    A: No problem. A Virtual Assistant is completely flexible and works for you only when YOU need them, this could be just for one or two hours a week; once every six months; or as your business needs dictate. However, as you may require office support services on a regular basis, most Virtual Assistants offer a retainer package for this very reason. As the client, it is entirely up to you as to how often you require their services.

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    Q: How do I keep in touch with my Virtual Assistant?

    A: Because Virtual Assistants work from remote locations, sometimes even in a different country, it's not always possible to have face-to-face contact. However, there are many other ways for you to keep in touch: telephone, email, instant messenger, and on-line meeting rooms are just a few ways to maintain contact between client and Virtual Assistant.

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    Q: How do we get started?

    A: We will first have a telephone consultation. During this time you will tell us about your business and the type of assistance you are looking for. I will explain how KeilMar Virtual Solutions works and some of the ways that may be helpful to you with managing some of your administrative tasks. If we mutually decide to engage in a client relationship, a Client Information Package will be provided to you which will include our Work Agreement.

     

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    Q: What if I need something that is not listed under your services?

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    Communication is a very important part in any successful relationship. Developing a strong ongoing client relationship is of the utmost importance, therefore, to better service your needs, we will have weekly telephone conferences and/or emails.